User Guides
Technician Guide |
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A guide to the Technician workflow | |
Vendor Administrator Guide |
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A guide to the Vendor Administrator workflow | |
Vendor Administrator + Technician Guide |
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A guide to the Vendor Administrator + Technician workflow | |
SWAP Features Quick Reference Guide |
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A Set of One Page Guides for Specific SWAP Features |
SWAP Presentations
SWAP Vendor Presentation |
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Download presentation |
SWAP Video Guides
How to Renew a Competency | |
This short video will cover how a competency can be renewed | |
How to Retire a Competency | |
This short video will cover how a competency can be retired | |
How to Invite, Review and Approve a Technician as a Vendor Administrator | |
This video will highlight the process of inviting a new technician | |
Work Order Lifecycle | |
This video will highlight the full lifecycle of a work order in SWAP. From a vendor admin assigning the job to a Technician actioning for completion | |
Bulk Closure Process | |
This video highlights the process of conducting a Bulk Closure via the Admin portal. Note: Bulk closures can only be conducted on Planned Preventative Maintenance work orders, that are on a status of “Permit Approved”, “PRA Approved” or “No PRA Required” |
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